nova88 Privacy Policy — How Your Data Is Protected
At nova88, your personal data belongs to you. This Privacy Policy explains exactly what information nova88 collects from Pakistan players, why it is collected, how it is stored and protected, who it may be shared with, and what rights you hold over your data. We believe transparency builds trust — and trust is the foundation of everything we do at nova88.
Six Ways nova88 Protects Your Privacy
These are the core privacy principles that govern how nova88 handles the personal data of every Pakistan player. They apply at all times — not only when it is convenient.
Data Minimisation
nova88 collects only the personal data that is strictly necessary for account registration, identity verification, payment processing, and legal compliance. We do not collect data for the sake of it — every data point we hold has a documented purpose.
256-bit SSL Encryption
All data transmitted between your device and nova88 — login credentials, payment details, and personal records — is encrypted using 256-bit SSL, the same standard used by international banks and financial institutions worldwide.
Your Rights Respected
Pakistan players have the right to access, correct, export, restrict, and erase their personal data held by nova88. Every request is handled within 30 days. You are always in control of your information — not nova88.
No Unsolicited Data Sharing
nova88 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Data shared with service providers is governed by strict confidentiality agreements and used only to deliver nova88 services to you.
Defined Retention Periods
nova88 does not hold your data indefinitely. Retention periods are defined for each data category and aligned with legal, regulatory, and operational requirements. When data is no longer needed, it is securely deleted.
Transparent Communication
When nova88 makes a material change to this Privacy Policy, registered users are notified via their registered email address before the change takes effect. You will never discover a policy update by accident — we tell you directly.
Scope of This Policy & Data Controller
This Privacy Policy applies to all personal data collected, processed, stored, and shared by nova88 in connection with the operation of the nova88 Platform at nova88.dev. It covers all Pakistan players who have registered an account, who are in the process of registering, or who browse the Platform as an unregistered visitor.
For the purposes of this Policy, nova88 acts as the data controller — meaning nova88 determines the purposes and means of processing your personal data. All data is processed in accordance with international data protection standards applicable to online gaming platforms serving users across Pakistan.
This Policy is to be read in conjunction with the nova88 Terms & Conditions and the nova88 Responsible Gaming Policy. In the event of any conflict between this Policy and another nova88 document on privacy matters, this Policy prevails.
Personal Data We Collect
nova88 collects personal data through various means — directly from you when you register and use the Platform, automatically as you interact with our website, and from third-party service providers where necessary. The following categories of data are collected:
| Data Category | Examples | Collection Method |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number, nationality | Registration form & KYC documents |
| Contact Data | Email address, Pakistan mobile number, city/province | Registration & account settings |
| Financial Data | Payment method details, Easypaisa/JazzCash account numbers, transaction records in PKR | Deposit & withdrawal forms |
| Technical Data | IP address, device type, browser type, operating system, session timestamps | Automatic collection via cookies and server logs |
| Usage Data | Games played, bet history, session duration, pages visited, search queries on the Platform | Platform interaction tracking |
| Communication Data | Live chat transcripts, email correspondence, support ticket content | Direct communication with nova88 support |
| Verification Data | Copies of CNIC, passport, proof of address, source of funds documentation | KYC process (required before withdrawal processing) |
How nova88 Uses Your Personal Data
nova88 uses your personal data for the following specific purposes. Each purpose has a defined legal basis as described in Section 4:
- Account Registration & Management: To create and maintain your nova88 account, verify your identity, and provide you with access to the Platform's services.
- Payment Processing: To process PKR deposits and withdrawals via Easypaisa, JazzCash, SadaPay, Raast, and linked bank accounts. Financial data is shared with your chosen payment provider solely to execute the transaction.
- Identity Verification (KYC): To verify your age (18+), identity, and source of funds as required by anti-money laundering obligations and responsible gaming regulations.
- Service Delivery & Personalisation: To provide the gaming, betting, and entertainment services you have chosen, and to personalise your nova88 experience based on your preferences and usage history.
- Customer Support: To respond to your support requests, complaints, and enquiries via live chat and email, and to maintain records of communications for quality assurance.
- Security & Fraud Prevention: To detect, investigate, and prevent fraudulent activity, multiple account creation, money laundering, and other misuse of the Platform.
- Legal Compliance: To meet our obligations under applicable anti-money laundering legislation, responsible gaming regulations, and data protection requirements.
- Marketing (with consent only): To send promotional communications about nova88 offers, bonuses, and new features — but only where you have given explicit consent and have not subsequently withdrawn it. See Section 10 for opt-out details.
- Analytics & Platform Improvement: To analyse aggregated usage patterns that allow nova88 to improve the Platform, resolve technical issues, and develop better features for Pakistan players.
Legal Basis for Processing
nova88 processes your personal data on the following legal bases, which differ depending on the purpose of processing:
- Contractual Necessity: Processing required to fulfil the nova88 user agreement with you — including account management, payment processing, and service delivery. Without this processing, nova88 cannot provide its services.
- Legal Obligation: Processing required to comply with applicable laws — including KYC/AML requirements, age verification obligations, and tax reporting duties.
- Legitimate Interests: Processing carried out for the legitimate interests of nova88 where those interests do not override your data protection rights — including fraud detection, security monitoring, and Platform analytics.
- Consent: Processing carried out only where you have given clear, informed, and freely given consent — including the sending of marketing communications. You may withdraw consent at any time with no adverse effect on your ability to use nova88.
Cookies & Tracking Technologies
nova88 uses cookies and similar tracking technologies on the Platform to ensure functionality, improve performance, and personalise your experience. The following categories of cookies are in use:
- Strictly Necessary Cookies: Required for the Platform to function. These include session management, login state retention, and security tokens. These cannot be disabled without impairing your ability to use nova88.
- Performance Cookies: Used to collect anonymous, aggregated data about how users interact with nova88 — page load times, error rates, and navigation patterns. This data is used solely to improve Platform performance.
- Functional Cookies: Used to remember your preferences — such as your preferred game category or display language — so nova88 can provide a more personalised experience on subsequent visits.
- Analytics Cookies: Used to understand usage patterns at an aggregated level. nova88 uses standard analytics tools to analyse how Pakistan players navigate the Platform. This data is anonymised and not linked to individual user profiles for marketing purposes.
You can manage cookie preferences through your browser settings. Disabling certain cookies may limit the functionality of the nova88 Platform. nova88 does not use cookies to track your activity on third-party websites outside the Platform.
Third-Party Data Sharing
nova88 does not sell, rent, or trade your personal data. Data may be shared with third parties only in the following limited circumstances, and only to the extent necessary:
- Payment Service Providers: Easypaisa, JazzCash, SadaPay, Raast, HBL, UBL, MCB, Visa, and Mastercard receive only the financial data required to process your specific transaction. These providers are contractually bound to use data solely for payment processing.
- KYC / Identity Verification Partners: Third-party identity verification providers may process your CNIC or passport data to confirm your identity and age as part of the KYC process. These partners operate under strict data processing agreements.
- Game Software Providers: Game studio partners (including Evolution Gaming, Pragmatic Play, Microgaming, and others) may receive pseudonymised session data to facilitate gameplay and resolve disputes about game outcomes. No personally identifiable information is shared beyond what is required for this purpose.
- Legal & Regulatory Authorities: nova88 is required by law to disclose personal data to regulatory bodies, law enforcement agencies, or courts when compelled by a valid legal order or where disclosure is necessary to prevent serious criminal activity including money laundering.
- Technology & Infrastructure Partners: Cloud hosting providers, security monitoring services, and technical support providers may process data on nova88's behalf. All are subject to data processing agreements requiring them to maintain appropriate security measures.
Data Security Measures
nova88 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction:
- 256-bit SSL Encryption: All data in transit between your device and nova88 servers is encrypted using industry-standard TLS/SSL protocols. The padlock icon in your browser confirms this protection is active.
- Encrypted Data Storage: Sensitive data at rest — including payment details and identity documents — is stored in encrypted form using AES-256 encryption. Decryption keys are held separately from encrypted data with access restricted to authorised personnel only.
- Access Controls: Internal access to personal data at nova88 is restricted on a strict need-to-know basis. Staff with access to personal data are subject to confidentiality obligations and regular security training.
- Intrusion Detection: nova88 maintains continuous monitoring systems to detect and respond to attempted unauthorised access, unusual login patterns, and suspicious activity on user accounts.
- Regular Security Audits: The Platform undergoes periodic security reviews and penetration testing by independent specialists to identify and remediate vulnerabilities before they can be exploited.
- Two-Factor Authentication: 2FA is available — and strongly recommended — for all nova88 accounts, providing an additional layer of protection beyond the account password.
Data Retention Periods
nova88 retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable law and regulation. The following retention schedule applies:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years after closure | Regulatory and AML compliance |
| Financial Transaction Records (PKR) | 7 years from transaction date | Legal and tax compliance obligations |
| KYC Documentation (CNIC, Passport) | 5 years after account closure | Anti-money laundering regulations |
| Gameplay & Betting History | 3 years from date of activity | Dispute resolution and responsible gaming compliance |
| Support Communications | 3 years from date of communication | Quality assurance and dispute resolution |
| Marketing Consent Records | Until consent is withdrawn + 1 year | Demonstrating lawful basis for marketing |
| Visitor / Technical Logs | 12 months from date of collection | Security monitoring and fraud detection |
When the applicable retention period expires, nova88 securely deletes or anonymises the relevant data so that it can no longer be linked to an identifiable individual. Anonymised data — which cannot be re-linked to you — may be retained for statistical analysis purposes without time limit.
Your Data Rights
As a nova88 user based in Pakistan, you hold the following rights over the personal data that nova88 holds about you. All rights requests are handled within 30 calendar days of receipt and at no charge to you, unless the request is manifestly unfounded or excessive:
Right to Access
Request a copy of all personal data nova88 holds about you, including the purposes of processing and any third parties to whom it has been disclosed.
Right to Rectification
Request correction of any inaccurate or incomplete personal data held in your nova88 account. You can update most data directly via Account Settings.
Right to Erasure
Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention obligations that may require nova88 to retain certain records.
Right to Restrict Processing
Request that nova88 limit the processing of your data while a correction or erasure request is being assessed, or where you have objected to processing based on legitimate interests.
Right to Data Portability
Receive your personal data in a structured, machine-readable format so that it can be transferred to another service provider where technically feasible.
Right to Object
Object to nova88 processing your data on the basis of legitimate interests, including for direct marketing purposes. nova88 will cease processing unless it can demonstrate compelling legitimate grounds that override your interests.
To exercise any of the above rights, contact the nova88 data team at [email protected] with the subject line "Data Rights Request", your registered account email address, and a description of your request. Identity verification may be required before the request is processed to confirm we are responding to the genuine account holder.
Marketing Communications & Your Preferences
nova88 may send you marketing emails, SMS notifications, and in-platform messages about promotions, new game releases, bonus offers, and other nova88 news — but only where you have explicitly consented to receive such communications at registration or at a later point via your account settings.
- Marketing consent is collected separately from account registration consent — pre-ticked boxes or implied consent are not used.
- You may withdraw your marketing consent at any time by logging in to your nova88 account, navigating to Notification Preferences, and deselecting the relevant communication types. Alternatively, all nova88 marketing emails include an unsubscribe link that processes your opt-out immediately.
- Withdrawing marketing consent does not affect your ability to use nova88 or receive operational communications (such as deposit confirmations, withdrawal notifications, and security alerts) which are necessary for account management.
- nova88 does not share your contact details with any third party for their own marketing purposes.
Minors & Age Verification
nova88 is strictly an 18+ platform. The collection and processing of personal data belonging to persons under 18 years of age is not permitted under any circumstances. nova88 does not knowingly collect data from minors.
During the account registration process, users are required to confirm they are 18 or older. KYC verification — requiring submission of a CNIC or passport — is used to confirm age before withdrawal requests are processed. Any account found to belong to a person under 18 will be immediately closed, all funds forfeited, and the matter may be reported to relevant authorities.
Changes to This Privacy Policy
nova88 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, nova88 will notify all registered users via their registered account email address at least 14 days before the change takes effect. The "Last Updated" date at the top of this document will also be revised.
- Continued use of the nova88 Platform following the effective date of any amendment constitutes acceptance of the revised Privacy Policy.
- If you do not agree with a material amendment, you have the right to close your nova88 account and request deletion of your personal data before the amendment takes effect. Contact [email protected] to initiate this process.
- Minor corrections — such as typographical fixes, clarifications that do not alter the substance of a clause, or contact detail updates — may be made without direct notification and take effect upon publication.
We encourage you to review this Privacy Policy periodically to stay informed about how nova88 handles your personal data.
Contact the nova88 Privacy Team
For any questions, concerns, or requests relating to this Privacy Policy or the personal data nova88 holds about you, please reach out through the following channels. All communications are handled in English and responded to within 2 business days for general enquiries, and within 30 calendar days for formal data rights requests.
Privacy / Data Enquiries: [email protected] — subject line "Privacy Policy Enquiry"
Data Rights Requests: [email protected] — subject line "Data Rights Request"
Live Chat: Available 24/7 on the nova88 Platform — average response under 90 seconds
Serving: Karachi, Lahore, Islamabad, and all of Pakistan
This Privacy Policy was last reviewed on 1 January 2026. It supersedes all previous versions of the nova88 Privacy Policy. The English-language version of this document is the authoritative version.
Your Privacy Is Protected — Play With Confidence
Now that you understand how nova88 protects your data, explore everything the Platform has to offer — live casino, jackpot slots, cricket betting, and more. All in PKR. All with 256-bit SSL security. 18+ only. Please play responsibly.
18+ only. By registering, you confirm acceptance of the nova88 Terms & Conditions and this Privacy Policy. nova88 supports responsible gaming.